Rosedale Master Homeowners Association
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Using Your smart phone
to Notify the
Gate of Visitors
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At our recent Town Hall, we introduced the Tekwave system, the software solution that will replace DwellingLIVE in managing our entrance gates. The Tekwave Visitor Maintenance App is an application that runs on your Smart phone (iPhone or Android) or tablet that you will use to notify the gate of your guests and vendors. There will also be an online browser based solution available that will run on your Apple or Windows PC to manage visitors.
Many residents have asked if they can view written instructions on how to use the new app just to get some idea of how it will work. With the caution that reading software instructions without the benefit of seeing the program running can be very confusing, I have posted the documentation to our Master HOA Website.
If you would like to take a look at the Tekwave Visitor Maintenance App that will replace DwellingLIVE, click here.
The reality is that you probably won't need the instructions to run the app. The app follows the Microsoft interface standards and should be intuitive and easy to use. After you have seen it work once, you should be able to use it with no issues. At this time, our goal is to just introduce the new app to you.
Until the DwellingLIVE information has been migrated to the TekWave database, there is nothing to log into and the app will not function. We are not quite ready to have you download the TekWave app quite yet. Shortly before we go live, you will receive an email with a user name and password along with detailed instruction on how to download the app to your phone. We have not yet set a firm date to go live, but it is our hope, or should I say our aspiration, to go live early in November.
Until we are ready to go live on the new software, we will continue to use the DwellingLIVE app to manage guests and vendors entering Rosedale.
DwellingLIVE will shortly be replaced by Tekwave
Using dwellingLIVE™ to Notify the Gate of Visitors
dwellingLIVE is the Internet communications system Rosedale uses to enable residents to notify the gate of visitor and vendor. It can be accessed in three different ways -- iPhone, Android Smartphone or using an online browser with your computer or tablet.
Using dwellingLIVE, you can add guests or vendors (visitors), add a party list, restrict visitors, select the start and end dates of the visit, and view your visitor history. If you wish to be contacted by the gate when a visitor arrives, you can enter a notes for the gate attendant. If a service provider visits on a regular basis, e. g. housekeeper, pool service, lawn care, etc., their name should be added to the resident’s permanent access list.
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The only approved method of notifying the gate of expected visitors is to use dwellingLIVE, the Internet communications system Rosedale uses to enable residents to notify the gate of guests and vendors. Unless there are extenuating circumstances, effective February 15, 2022 phone calls to the gate, to register guests or vendors, will no longer be accepted. If you need help or have extenuating circumstances why you cannot use dwellingLIVE, for entry of your guests and visitors please contact communityaccess@rosedalemhoa.com.
Registering with dwellingLIVE™ to Become a User
To use dwellingLIVE, residents must first register to get a username and password. This insures security assuring that only authorized residents can use it. New residents should register as soon as possible. To register, residents must contact the Access Committee at communityaccess@rosedalemhoa.com.
Long-term renters may be given access to the dwellingLIVE system.
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Downloading the dwellingLIVE™ Software
iPhone To download the dwellingLIVE app on your iPhone from the
Apple app store, click here.
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Android Smartphone To download the dwellingLIVE app on your Android smartphone
from the PlayStore, click here
.
Online with your dwellingLIVE™ can be run with any browser. To load it
Computer or tablet in your browser, click here. You must register first to get in.
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Tip: If you plan to use dwellingLIVE on your browser, BOOKMARK it for quick and easy access.
Tip: The guest name should match that on the driver’s license to avoid confusion; do not use of nicknames.
Tip: When adding vendors to your Guest List, enter the vendor company name only, leaving the first and last name fields blank. That way anyone from that company will be granted access.
Tip: If your household has more than one user, it is best that all users use the same user name and password to avoid system conflicts.
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Tip: Only a system administrator can alter vehicle and bar code status data on your dwellingLIVE account. To update information on your automobiles, email any corrected information to the Access Committee at communityaccess@rosedalemhoa.com or contact Resource Property Management.
To contact the Rosedale Communications Committee to ask for help or for more information on dwellingLIVE, click here.
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Videos and Documentation on how to use dwellingLIVE™
Click here to view a shorts training video on how to use dwellingLIVE to manage your guest list on your computer or tab accessed by your browser.
Click here for printed instructions on how to use the dwellingLIVE app on your Android smartphone.
Click here for printed instructions on how to use the dwellingLIVE app on your iPhone.
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Click here to view a short training video on User Account Settings for dwellingLIVE.
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Click here for a printed handout on dwellingLIVE user account settings and managing your guest list. This handout can also be found in the Rosedale Homeowners Welcome Package.
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12.16.21